Welcome to Dr. Pen Canada and thanks for your support and interest in our Products and Services. If for any reason you find you are not happy with your purchase, we offer a 30-day money-back guarantee from the time you receive your goods

In addition to our 30-day money-back guarantee, Dr. Pen Canada offers a one-year warranty period from the date your product is purchased. see Full Return Policy below.

What Does This Limited Warranty Cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Dr. Pen Canada will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance. Do not hesitate to ask and we will do what we can for our customers!

This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage occurred from drops, spills or damage. However feel free to message us at support@drpennorth.com and we will see what we can do.

Bought something and simply changed your mind? You have 30 days to return your purchase for a refund, as long as the product is in an unused and resalable condition. Products must be returned in their original packaging, along with included accessories. Due to the health and safety concerns of some of our products, change of mind returns must be unopened with the seals intact. To start the process and receive a return authorisation number, please send us an email to support@drpennorth.com and we'll be glad to help.

If you are experiencing an issue, contact Dr. Pen Canada to determine the problem and we will help find the most appropriate solution for you.

Our products, or our warranty, contact us by phone or via email at support@drpencanada.com