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OUR ADDRESS
Canada
22420 Dewdney Trunk Rd Suite 301, Maple Ridge, BC V2X 3J5
Email:support@drpencanada.com
Phone: 1-855-377-3601
CONTACT US
Whether you’re looking for answers, would like to solve a problem, or just want to let us know how we did feel free to reach out to us!
FREQUENTLY ASKED QUESTIONS
Each Dr Pen device has a cartridge with tiny needles attached. When you turn your device on and place it the area you wish to treat, the cartridge needles will pulsate and glide along the skin to penetrate the upper layers of your skin to create deliberate trauma and micro-wounds. These wounds trigger a healing response from the body, which responds by producing collagen and elastin fibers. Over time, the skin becomes rejuvenated and reduces the appearance of fine lines, scarring, hyperpigmentation, loose skin and will brighten and improve your overall texture and tone. Read more about how microneedling works here.
Microneedling can safely be performed every 4-6 weeks. For collagen induction you will require at least 3 treatments. Scar reduction requires between 3 and 6. 4-6 weeks should pass between one treatment and the next.
Nano-needling can be performed once per week.
We ship from Southern Ontario and a small warehouse in the West Coast.
Aside from the Hydra Pro, every Dr Pen device has an adjustable dial for needle depth ranging from 0mm – 2.5mm.
All you need to do is rotate this dial and set it to the depth you need for the skincare concerns you’re aiming to treat. For example, for fine lines you would set your devices needle depth to 0.5mm.
If you are unsure which needle depth you require, please have a read of our needle depth chart here, which provides a full breakdown of depths and skin care concerns.